Elixir Alerts ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("Elixir Alerts" or "App"). We understand that your privacy is important and we are committed to maintaining the trust and confidence of our users. This document outlines the types of information we collect, how we use that information, and the steps we take to ensure it remains secure. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. If you do not agree with the terms of this Privacy Policy, please do not access the application.
We may collect personally identifiable information ("Personal Data") that you voluntarily provide to us when you register with the App, make use of our services, or contact us for support. This information may include, but is not limited to, your name, email address, phone number, and location data. We collect this information to provide you with a personalized experience and to improve our services. We may also collect personal data from third-party social networking sites if you choose to connect your account with such services.
We may also collect information on how the App is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol (IP) address, device type, operating system version, the pages of our App that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. We use this information to analyze and improve the functionality of our App and to better understand how our users interact with it.
We use the collected data for various purposes to enhance your experience with Elixir Alerts. This includes, but is not limited to, providing and maintaining the App, notifying you about changes to our App, allowing you to participate in interactive features of our App, and providing customer support. We also use your information to gather analysis or valuable information to improve our App, monitor the usage of our App, and detect, prevent, and address technical issues. Additionally, we may use your Personal Data to send you important notifications, updates, and promotional content related to our services.
We are dedicated to protecting your Personal Data and do not sell, trade, or otherwise transfer your Personal Data to outside parties except as described in this Privacy Policy. We may share your information with our trusted service providers who assist us in operating the App and providing the services you request. These service providers are contractually obligated to protect your information and only use it to perform specific tasks on our behalf. Additionally, we may disclose your information to comply with legal obligations, respond to valid requests from public authorities, or protect our rights, property, and safety, as well as those of our users and the public.
We use these services to host your Information
Namecheap serves as the backbone of our domain management and web hosting needs. We trust Namecheap for their reliable and affordable hosting solutions, which ensure our website remains accessible and secure. Additionally, their DNS services play a crucial role in ensuring that our domain is properly configured and optimized for performance and security.
Google Workspace is our go-to solution for professional email and communication needs. We rely on Google Workspace to handle all our email services, ensuring smooth and secure communication with our users. Furthermore, Google Workspace also powers the app notifications, allowing us to keep users informed with real-time alerts and updates, directly linked to our app's functionalities.
ClickSend powers our SMS notifications, enabling us to send timely and important messages directly to our users’ phones. Whether it’s a reminder for a scheduled medication or an urgent alert, ClickSend ensures that our users receive critical information instantly. This reliable SMS service helps us maintain effective communication, even when email or app notifications might not be sufficient.
Elestio powers our blog and guides pages, providing a robust and scalable platform to share valuable content with our users. Whether it's detailed guides, tutorials, or the latest news, Elestio ensures that our content is delivered quickly and efficiently, maintaining high availability and performance standards. With Elestio, we can focus on creating content, knowing that the underlying infrastructure is reliable and secure.
We strive to use commercially acceptable means to protect your Personal Data. We implement a variety of security measures to maintain the safety of your Personal Data when you enter, submit, or access your Personal Data. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we aim to protect your personal information, we cannot guarantee its absolute security. We will notify you promptly if we become aware of a security breach that may affect your Personal Data.
If we do suffer a data breach all messages and passwords are protected with 10 to 16 rounds of encryption
As part of our commitment to ensuring you stay on track with your medication regimen, Elixir Alerts may send you SMS notifications to remind you of your medication schedules. By providing your phone number and opting in to receive SMS notifications, you consent to receiving these messages. These notifications are intended to provide timely reminders to help you manage your health effectively. You can opt-out of these notifications at any time by following the instructions provided in the SMS messages or by updating your preferences within the App. We are committed to ensuring your phone number and any associated data are securely stored and used solely for the purpose of sending you these reminders.
Depending on your location, you may have the following rights regarding your Personal Data: the right to access your Personal Data and obtain a copy of the information we hold about you; the right to rectification, which allows you to request correction of any inaccurate or incomplete data; the right to erasure, enabling you to request the deletion of your Personal Data under certain conditions; the right to restrict processing, allowing you to limit the processing of your data under specific circumstances; and the right to object to processing, giving you the right to object to our processing of your Personal Data when it is based on legitimate interests or direct marketing. If you wish to exercise any of these rights, please contact us using the contact information provided in the App. We will respond to your request within the applicable legal timeframes and ensure your rights are respected.